Welcome to Açotubo Group’s Ombudsman channel, a space for dialogue aimed at supporting the evolution of our internal processes and strengthening relationships! In this space you can register manifestations and denouncements and help keep our Compliance policy active. This is our Ethics channel!

However, if your contact is not motivated by complaints or questions about ethics or compliance, in particular if it concerns customer service issues, questions about delivery and issues about your order, please contact us at

Click below and you will be directed to a safe and easy-to-use platform, so you can access our OMBUDSMAN channel, with several service options:

Access the ombudsman channel